These Terms & Conditions ("Terms") govern your use of the GoodAI website, documentation, and application (the "Service"), operated by Good AI Tech Ltd, a company registered in England & Wales (company number 17249425), registered office 20 Wenlock Road, London, England, N1 7GU ("GoodAI", "we", "us"). By creating an account or using the Service, you agree to these Terms.
Crypto trading is risky. Automated trading can lose money, including your entire balance. Nothing in the Service is financial, investment, or tax advice. You trade entirely at your own risk and are responsible for your own decisions.
1. What GoodAI is
GoodAI is a non-custodial platform for automating and placing crypto trades on third-party exchanges that you connect using your own API keys. We never take custody of your funds. Your assets remain in your own exchange accounts at all times, and the API keys you connect cannot be used to withdraw funds. GoodAI is a software tool, not a broker, exchange, custodian, or financial adviser.
2. Eligibility
You must be at least 18 years old and legally permitted to use crypto trading services in your jurisdiction. You are responsible for ensuring your use of the Service complies with all laws and the terms of the exchanges you connect.
3. Your account
- You are responsible for safeguarding your login credentials and second factors.
- We strongly recommend enabling multi-factor authentication (TOTP or a passkey).
- You are responsible for all activity that occurs under your account.
- Notify us promptly of any unauthorised use.
4. Exchange connections and your keys
You must connect API keys that have withdrawal permission disabled; we reject keys that can withdraw. You are responsible for the accuracy and permissions of the keys you provide and for complying with the terms of your exchange. GoodAI executes the instructions configured by you and your bots; you remain responsible for those instructions and their results.
5. Trading risk and no advice
- The Service does not provide financial, investment, legal, or tax advice. Strategy templates, backtests, and any AI features are tools, not recommendations.
- Past performance and backtest results do not guarantee future results. Markets are volatile and you may lose money.
- You are solely responsible for the configuration of your bots and orders and for monitoring them.
6. Plans, fees, and trials
Paid plans are charged in advance for a monthly or yearly period from your prepaid balance (section 7). Activating a plan charges the full period immediately. Renewals are charged automatically at the end of each period; if your balance is short, you have a 7-day grace period to top up, after which your account reverts to the Free tier and any live bots are paused. You can cancel at any time and keep paid features until the end of the period already paid for. Switching plans mid-period credits the unused remainder of the current period against the new charge (capped at the new charge; the credit is never paid out). New accounts may receive a time-limited trial; trial limits (including any live-trading notional cap) are described on our pricing page. Fees are exclusive of any exchange trading fees, which are charged by your exchange. Charged periods are final: we do not refund charged periods, partial periods, or unused time, except where a refund is required by law. Your unused balance is yours to withdraw at any time (section 7).
7. Your balance: deposits and withdrawals
Your GoodAI balance is a prepaid credit for GoodAI plans, funded in USDT and shown as $ (1 USDT deposited = 1 credit). It is not a deposit account, e-money, stored value for buying anything from third parties, or an investment; it does not earn interest; and it has no cash value except as set out in this section. GoodAI is not a bank, an exchange, or a wallet provider.
- Deposits. Send USDT on the TRON network (TRC-20) only, to the deposit address shown in your account. Anything else sent to that address (other tokens, other networks) cannot be recovered. A minimum deposit and a maximum account balance apply and are shown in-app. Deposit from a personal wallet you control: withdrawals only go back to an address you previously deposited from, so funds sent from an exchange-hosted wallet cannot be returned to it.
- Holds and screening. We screen funding addresses against sanctions lists. A deposit from a flagged address, or one that would take you above the balance cap, is held rather than credited while we review it. Held funds may be returned to the originating address, credited, or dealt with as the law requires.
- Withdrawals. You can withdraw your unused balance at any time, subject to a minimum amount and a flat network-fee deduction (both shown in-app), destination limited to your own prior deposit addresses that passed screening, step-up authentication, and review by us. Payouts are made manually from cold storage and are normally sent within 2 business days.
- Closing your account. Your remaining balance stays withdrawable on the same terms; this is how unused credit is returned. We may treat a balance as abandoned if the account has been inactive for 12 months and we have been unable to reach you at your registered email, in which case we will hold it for you as the law requires.
- Risk. Your balance is denominated in USDT, so you carry the same USDT price and peg risk as in your own wallet. In a severe incident (for example a stablecoin depeg or a network halt) we may temporarily pause crediting of new deposits, plan activation, and withdrawals; deposits sent during a pause are held and credited when it lifts.
- Compliance. We may impose limits or ask you for identity information where the law requires it, and may refuse or reverse a credit that we cannot lawfully accept.
8. Acceptable use
You agree not to:
- Use the Service for unlawful purposes, market manipulation, or fraud.
- Attempt to gain unauthorised access to the Service or other users' data.
- Interfere with, disrupt, or reverse-engineer the Service except as permitted by law.
- Use the Service to breach the terms of any connected exchange.
9. Availability
We aim to keep the Service available but do not guarantee uninterrupted operation. The Service may be unavailable due to maintenance, third-party outages (including exchanges), or events beyond our control. We are not liable for losses arising from such unavailability.
10. Intellectual property
The Service, including its software, design, and content, is owned by GoodAI or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable licence to use the Service in accordance with these Terms.
11. Limitation of liability
The Service is provided "as is" and "as available", without warranties of any kind. To the maximum extent permitted by law, GoodAI accepts no liability for any trading losses, lost profits, lost data, or any indirect, incidental, special, or consequential damages arising from your use of (or inability to use) the Service. Where liability cannot lawfully be excluded, our total aggregate liability to you is limited to the amount you paid us in the three (3) months before the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded under applicable law (such as for death or personal injury caused by negligence, or for fraud).
12. Termination
You may stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these Terms or to protect the Service or other users. In either case your unused balance remains withdrawable under section 7, unless we are required by law to hold it.
13. Changes to the Service and these Terms
We may update the Service and these Terms from time to time. Material changes to these Terms will be communicated to you, and the "Last updated" date above will change. Continued use after changes take effect constitutes acceptance.
14. Governing law
These Terms are governed by the laws of England & Wales, and the courts of England & Wales have exclusive jurisdiction, subject to any mandatory consumer protections in your country of residence.
15. Contact
Questions about these Terms? Email [email protected] or use our contact form.